TOPdesk – AFAS Hour Invoicing


From TOPdesk we get time spent information, which we use to bill this to the customer, via AFAS.

If someone processes an incident, the company must exist within TOPdesk to ensure that a sales relationship can be linked to it within AFAS and that it is subsequently posted to the right project. Finally, this can be charged to the customer or internally.

Therefor we process:

  • Hours written for incidents, changes, change activities, operational activities and problems.
  • Within AFAS this is used for registration i.v.m. hours of accountability and / or invoicing purposes

This scenario also often uses the scenario: TOPdesk – AFAS Person – Company Synchronisation . This is to ensure that a company and contact person are properly registered within TOPdesk, so that can be charged within AFAS.


Maintaining this type of invoicing is often manual work and there’s a great risk for faults. With this scenario the chance of unnoticed errors is nil, you get insight into processes that go wrong and you are helped to gain insight into what is being processed. This is not doable by hand but with Qixium this will be easy!

You will be assisted by the Qixium scenario support and Qixium will assist you with the delivery of exclusion lists, possibilities for re-offering records / data and gaining and maintaining good insight through the Qixium scenario dashboard.


We activate a Qixium environment and within 2 steps you can use the scenario!

Step 1:

Within Qixium you activate the TOPdesk – AFAS Hour Invoicing scenario and you follow the setup wizard. The setup wizard helps you fill in environment-related information and ensures that the scenario is ready to use in your environment.

Step 2: 

You can now test and ensure that you get the scenario under control for your environment. After testing you can easily go live and run the scenario in a schedule or, if desired, continuously. We inform you about the state of the scenario via our dashboard!